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Transportation quality, customer satisfaction and financial performance

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Teklay, B., Dow, K. E., Askarany, D., Wong, J. and Shen, Y. (2023) Transportation quality, customer satisfaction and financial performance. In: Akroyd, C. (ed.) Advances in management accounting:. Advances in Management Accounting. Emerald Publishing Limited, Bingley, pp. 63-82. ISBN 9781803820323 doi: 10.1108/S1474-787120220000034003

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Item Type Book or Report Section
URI https://reading-pure-test.eprints-hosting.org/id/eprint/101497
Identification Number/DOI 10.1108/S1474-787120220000034003
Refereed Yes
Divisions Henley Business School > Business Informatics, Systems and Accounting
Publisher Emerald Publishing Limited
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